This work will be carried out by a volunteer at Eastnet. The project will

• Develop a job description and expectations for delivery
• Ensure that his NVQ is linked in to the work
• Locate and train another volunteer to help so that not all pressure on one person
• Identify ways that groups can get the PCs once they are upgraded
• Link volunteer with person in ESCC who will provide support line re the equipment
• Identify how second group of PCs are to get to Eastnet

Support for users
The project will also:

• Develop a helpline for the users of the equipment to help them get off the ground. (This could be part of Eastnet’s contribution if there are volunteers available to man a telephone support service, e.g. talking people through any setting up or other hardware difficulties. There should be no obligation on them to go out to people or to ensure that problems are overcome.)
• Provide information on choosing appropriate Internet service provision
• Develop an ideal or minimum specification on what sort of equipment is required.
• Link to training programme (The Computer Basics element in particular)
• Identify other providers of used equipment, recycling issues, and how to use/upgrade them to help as part of the exit strategy

Legal issues

ESCC to provide a disclaimer to state that they will not be held responsible for computers once they have been passed on. In order to ensure that this is not likely to happen they will be providing access to "Task Force 2000" software to check for Y2K problems. Help from their department will be provided by phone to the volunteer at Eastnet in running the software and other hardware queries he may have when upgrading them.